You may resubmit your Help Owl question here. To increase your chances of getting the answer you need:
1. Do not attempt to squeeze your entire question into the Question Title. Chances are it won't fit, and the end of your question will disappear. Type your question in the field for Question Details.
2. If your issue involves an error message or another written communication, please quote it completely and exactly (and make sure the identity of the sender is clear).
3. A vague reference to your previous question is useless. You should include the URL (Web address) of the original question and answer.
Please remember if you find my answer useful to Accept it as well as marking it Helpful. ~Odin